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Who's
Steering the Ship?
So I get a call from a new
client who wants some help managing his time better. He is so swamped
that he can’t keep our initial phone meeting and, when we finally
connect, keeps ...
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Management
Lessons from a Car Wash Guy
If you're serious about
strengthening customer loyalty, consider this management lesson I
learned from an odd source - a car wash attendant. It's an easy
customer service concept t...
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8
steps to getting your inventory under control
Back when I owned an
inventory-based business, one of my better customers had a clever barb
in his repertoire. If we were out of anything he needed in his order,
he would say "You ...
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Ten
Meeting Management Issues to Watch Out For
Meetings are valuable
components of organisations. Yet they need process, discipline and
leadership/facilitation to work best. Here are some indicators to
watch out for to highligh...
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One
No-Cost Step to Employee Motivation
How many times have you been
asked "What are you going to do to motivate your employees?"
If you are like most people, you immediately start spouting off ideas
about incentive p...
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Do
you delegate it or do it?
One of the biggest weaknesses
of poor managers is their inability or unwillingness to delegate
tasks, responsibilities or outcomes. In order to be an effective
manager you need to ...
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Best
Practices: Dissemination of a Great Idea
Good news spreads quickly News
of the invention of the wheel must have traveled in every direction as
quickly as horse or camel could run. Those who learned of its
advantages ov...
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The
Problem With Business Is People!
The problem with business is
people as the old joke goes however there are truth in those words. I
deal with failing companies as a line of endeavor and from experience
I can tell ...
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Operator
Error Is Why Most Businesses Fail
Q: I am thinking about
starting my own business, but statistics show that most new businesses
fail. Why do you think most businesses fail? A: This is the column
that probably ge...
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Recognition
As Part Of Performance Management
Performance Management is a
system developed out of the best practice of top performing
organizations to provide managers with a structured approach to the
key retention criteria...
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Five
Tips for Thinking on Your Feet and Becoming The MacGyver of Your Work
Thinking on your feet is a
critical skill for any business leader when it comes to solving
unexpected issues that arise on the job. This is the n...
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What's
Your Magic Number?
The most successful businesses
-- and certainly, sales departments -- have identified their Key
Performance Indicators (KPI); individual gateways that directly effect
the outcome o...
